MentalReset.
Your guests came to rest and still can't switch off. Learn to build them a reset that works, from what your property already has and one partner clinic.
Apply for a seatSAT 7 NOVFor people who host guests.
Guests arrive drained, jet-lagged and wired. They book the massage, use the gym, and still lie awake at 2 am. The ones who leave rested come back and tell their friends. This room shows how to make that happen on purpose, without medical promises and without buying equipment.
Speaker
Toby Maguire
Mind-Body Wellness Coach, The LifeCo Phuket
Clinical hypnotherapist, Chi Nei Tsang practitioner and emotional resilience specialist with more than 20 years of practice and over 10,000 clients. Featured in The Sunday Times, Forbes and HuffPost.
With Dmytro, The Protocol Room, on the business side: how a reset fits into your rooms, villas and spa menu.
Two and a half hours. One protocol.
Arrival
Coffee, name cards and a seat next to someone from a different property.
Why guests can't switch off
What stress, long flights and screens do to the nervous system. How to spot the guest who needs more than a massage, and how to talk about it without sounding like a doctor.Toby Maguire
See it live
A short meditation you can teach a guest in five minutes, a light and sound headset session and an AI stress check, live.Toby Maguire
Where your business comes in
Three ways to work with a partner clinic, from one line at the concierge desk to a reset stay on your menu. In the practice you build the second one for your property.Dmytro, The Protocol Room
Build it
Map what your property already offers, then draft a three-night reset stay with the partner clinic built in, and practise the conversation with a tired guest.Toby Maguire
Walk away with
A first draft of your own guest reset journey, the concierge script and a partner map.
What's in a mental reset.
"My guest is exhausted and not getting better here. What now?" From meditation to biohacking, with a measurement before and after. Your team offers it, the partner clinic delivers it, and there is no equipment to buy.
- What it is
- Guided meditation and breathing a guest can repeat alone, from five minutes on the balcony to a daily routine.
- What the guest gets
- A calmer evening and a tool they take home.
- Keep in mind
- The simplest part, and the one guests keep doing.
- What it is
- A BrainTap session: the guest lies back for 20 minutes with guided audio and gentle light and sound patterns.
- What the guest gets
- Deep relaxation without having to know how to meditate.
- Keep in mind
- Research is early and small. Offer it as an experience, not a treatment.
- What it is
- A short AI-assisted assessment that shows the guest's stress recovery capacity, before the reset and after it.
- What the guest gets
- Something to see and compare, not just a feeling.
- Keep in mind
- A wellness indicator, not a medical diagnosis.
- What it is
- One-to-one sessions with Toby Maguire, mental wellness coach at The LifeCo, on stress, sleep and switching off.
- What the guest gets
- A plan that fits their life after the holiday.
- Keep in mind
- Health questions go to the clinic's doctors.
- Notice the tired guest
- Offer the reset
- Arrange the partner sessions
- Follow up after checkout
The room teaches guest conversations and journeys. It does not train anyone to diagnose, prescribe or treat. Clinical decisions stay with qualified professionals.
Where your property comes in.
Three ways to work with a partner clinic, from zero setup to a reset stay you sell yourself. In the practice part you build the second one for your own property.
Two sentences your concierge or butler can say, and one booking line to the clinic.
Your room or villa, your spa and your amenities, plus partner sessions, sold as a three-night reset. You own the stay, the clinic delivers its part.
The clinic team runs a talk or a guided session at your resort, villa estate or residence.
Partnership terms are agreed individually with the partner clinic. The Protocol Room helps set them up.
The concierge script.
What to say to a tired guest, in two sentences and without medical claims. A printable A6 card for the desk.
What you take home.
Three working tools, built during the room on your own cases.
A three-night template for a room or a villa: what happens each day, who runs it, what the guest takes home.
- For
- GMs, villa managers
- Format
- Itinerary
How to offer a reset to a tired guest in two sentences, without medical claims.
- For
- Concierge, butlers, front desk
- Format
- Script
What a partner clinic can deliver at your property or theirs, and what stays with your own team.
- For
- Spa and wellness directors
- Format
- Checklist
Apply for a seat.
Ten seats. We keep the table to people who can put the protocol to work in their business.
- We read your applicationWithin two working days.
- A 15-minute callSo the case work in the room fits your business.
- Your seat is confirmedWith the venue and anything to prepare.